CHANGES IN COST OF SERVICES AND TARIFFS
Dear Customer!
We are immensely grateful for choosing our company as a guarantor for delivering your shipments reliably and on time. For 27 years, we have been striving to improve our service and quality, remaining cost-effective for you. In this regard, we would like to inform you about changes in tariffs and additional services that will come into effect as of March 1, 2024:
|
Tariff name |
Tariff up to 0.5 kg, KZT |
Every subsequent 0.5 kg, KZT |
Delivery term, working days |
Delivery area |
|
City delivery |
1, 600 |
400 |
1 – 4 |
1 |
|
Business |
2, 450 |
400 |
1 – 4 |
1 |
|
Business special |
3, 010 |
400 |
3 – 6 |
2 |
|
Delivery to settlements below the regional center |
5, 200 |
550 |
3 – 10 |
3 |
|
Additional service |
Price |
|
Sending a scanned receipt (photo) and/or a written notification with delivery details to email or WhatsApp |
KZT 400 |
|
Return of an original receipt and/or a written notification with delivery details to the address |
KZT 1,000 |
|
Two attempts of the delivery to the Recipient's address from 09:00 to 18:00 |
Free of charge |
|
3rd and each subsequent attempt of the delivery to the Recipient's address from 09:00 to 18:00 |
KZT 800 |
|
Readdressing from 09:00 to 18:00 within the same locality, regardless of the number of delivery attempts |
KZT 800 |
|
Readdressing from 09:00 to 18:00 to another locality, regardless of the number of delivery attempts |
According to delivery tariff |
|
Return from 09:00 to 18:00 within the same locality, regardless of the number of delivery attempts |
KZT 800 |
|
Return from 09:00 to 18:00 to another locality, regardless of the number of delivery attempts |
According to delivery tariff |
|
Return within the same locality through a order pickup point or "Rikа" office, regardless of the number of delivery attempts |
Free of charge |
|
Courier recall for provision of an additional parcel to the delivery on the same day, provided that the courier is still on route |
KZT 600 |
|
Receipt and delivery of correspondence before 09:00 or after 18:00 |
KZT 2, 000 additionally to tariff |
|
For shipments marked "Urgent" for every complete/incomplete 10 kg |
KZT 1, 500 additionally to tariff |
|
For shipments marked "From hand to hand " for every complete/incomplete 10 kg |
KZT 1, 500 additionally to tariff |
|
For shipments marked "Tender" for every complete/incomplete 10 kg |
KZT 1, 500 additionally to tariff |
|
"Rika" consignment note are archived in a month after the shipment is delivered. |
|
|
Providing information from the archive. Provided upon a written request. |
KZT 2, 500 |
|
Destruction of the shipment. Carried out upon a written request from the client. |
Free of charge |
|
Waiting in the client's office |
|
|
Courier waiting for pick-up from the Sender's address for 10-15 minutes |
Free of charge |
|
Waiting for more than 15 minutes |
KZT 950 per every 30 minutes |
|
False courier call |
KZT 950 |
We hope for your understanding and mutually rewarding cooperation. Sincerely yours, Rika LLP
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