ADDITIONAL SERVICES

Additional service

Price 

Sending a scanned receipt (photo) and/or a written notification with delivery details to email or WhatsApp

KZT 400 

Return of an original receipt and/or a written notification with delivery details to the address

KZT 1,000

2nd attempt of the delivery to the Recipient's address from 09:00 to 18:00

Free of charge 

3rd and each subsequent attempt of the delivery to the Recipient's address from 09:00 to 18:00

KZT 800

Readdressing from 09:00 to 18:00 within the same locality, regardless of the number of delivery attempts

KZT 800

Readdressing from 09:00 to 18:00 to another locality, regardless of the number of delivery attempts

According to delivery tariff 

Return from 09:00 to 18:00 within the same locality, regardless of the number of delivery attempts

KZT 800

Return from 09:00 to 18:00 to another locality, regardless of the number of delivery attempts

According to delivery tariff

Return within the same locality through a order pickup point or "Rikа" office, regardless of the number of delivery attempts

Free of charge

Courier recall for provision of an additional parcel to the delivery on the same day, provided that the courier is still on route

KZT 600

Receipt and delivery of correspondence before 09:00 or after 18:00 

KZT 2, 000 additionally to tariff 

For shipments marked "Urgent" for every complete/incomplete 10 kg (avaliable for zones 1&2 only)

KZT 1, 500 additionally to tariff

For shipments marked "From hand to hand  " for every complete/incomplete 10 kg

KZT 1, 500 additionally to tariff

For shipments marked "Tender" for every complete/incomplete 10 kg

KZT 1, 500 additionally to tariff

"Rika" consignment note  are archived in a  month after the shipment is delivered.

Providing information from the archive. Provided upon a written request.

KZT 2, 500

Destruction of the shipment. Carried out upon a written request from the client.

Free of charge

Waiting in the client's office

Courier waiting for pick-up from the Sender's address for 10-15 minutes

Free of charge

Waiting for more than 15 minutes

KZT 950 per every 30 minutes

False courier call

KZT 950